FTM2006 Version 13.0.280
I have been using FTM2006 almost daily for years with few problems. The last 6-8 weeks I have a recurring problem. I prefer to do seaches from the FTM program (by individual person using the Web Search Resources Box).
Lately, 8 times out of 10 when trying to search I get the "The server is currently unavailable or your system is behind a firewall" message. I have contacted Ancestry.com tech support numerous times including a 10-day running dialogue via email with a tech. Also, numerous times the gold star does not appear in the Web Search Box even though I know there's lots of info on Acom about an individual.
Acom has offered many possible reasons for this, all of them having to do with my computer. As I am pretty much computer illiterate, I have not added, deleted or changed any computer programs or settings. Acom insists they have not had complaints or inquires from anyone about the problem I am reporting. They further insist they have done nothing recently to cause this particular problem.
I am very frustrated. Sometimes I can search via the Web Search Resource for a particular individual, get results fine then when I hit "next page" I get the error message.
Sometimes I have no problem for an hour then, it's back. If it's my computer, why would the search work some times and not others.
Acom's basic answer has been, they don't know but it's not them and I should consider upgrading to FTM2012 (FTM2006 basically serves my needs & I'm used to it). My position is I don't want to upgrade at this time and if Acom cannot make FTM2006 work properly on this computer why should I assume FTM2012 will work any better.
Has anyone had this problem?
By the way, FTM2006 has a known problem with Vista and making reports. I have run the "fix" and it made a bigger mess that caused me to have to reload FTM2006 completely and never fixed the original problem. I nearly had a heart attack thinking I had lost all my 900+ individuals & 20 years of research! I have learned to live without reports for the time being.
Any help for the computer-challenged would be appreciated.
Source: http://boards.ancestry.co.uk/topics.software.famtreemaker/8284/mb.ashx
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